Hello, I'm Sheraz Khan
Accomplished IT Manager and Cybersecurity Specialist offering over 15 years of expertise in
automating complex systems, securing enterprise environments, and leading technology
initiatives. Demonstrated success optimizing infrastructures and developing applications to
elevate performance, compliance, and operational efficiency. Skilled in Microsoft and cloud
platforms, with a focus on process automation and advanced security. Poised to bring
strategic IT leadership and a results-driven approach to a forward-thinking organization.
- (217) 904-2042
- [email protected]
- Paducah, KY, USA
- LinkedIn Profile
About Me
My Skills and Achievements
I help organizations unlock significant savings by identifying smarter, more efficient ways to operate. Through strategic planning and technology-driven solutions, I consistently reduce unnecessary costs without compromising quality or performance. The result is thousands of dollars saved every year.
2005-2009
Bachelor's in Computer Science
San Francisco State University
2009-2026
Certifications
23 Cybersecurity Certificates – Cisco, KnowBe4
17 Trophies and Badges – Microsoft
2023-Present
Unified Communications
Zultys Certified Systems
Expert (ZCSE) – Zultys
My Experience
15+ years of hands-on IT experience delivering scalable solutions, driving cost savings, and turning complex challenges into measurable business wins.
Administered and optimized Microsoft 365, Dynamics 365, SharePoint, and the 3CX phone system, resulting in $25,000 in annual cost savings while significantly improving communication and data management. Built and maintained Azure infrastructure to support company IT operations, seamlessly integrating servers and users across the organization. Automated business processes using Power Automate and AI agents, boosting productivity by 50% and streamlining cross-departmental operations. Developed and deployed Power Apps to enable efficient workflows, generating an additional $15,000 in savings. Implemented robust cybersecurity and compliance protocols, achieving 100% protection against cyber threats, improving data retrieval efficiency by 25% through KQL in SharePoint, and ensuring full adherence to corporate governance standards.
Led a team of eight technology specialists at Microtech 365, delivering support for critical projects while implementing advanced security protocols that ensured 100% system security for client organizations. Automated accounting and administrative workflows, increasing client productivity by 75% and generating $20,000 in annual savings through enhanced quality assurance checks and standardized documentation policies. Streamlined maintenance and design operations by integrating cloud technologies to improve overall efficiency, and researched and recommended vendors for equipment upgrades to optimize resource allocation and performance.
Managed IT systems for corporate headquarters and franchise teams, ensuring seamless operations, reliable communication, and 99.9% uptime. Designed and developed a native intranet and knowledge base that reduced IT operational costs by $65,000 annually while improving access to critical information. Automated workflows and built scalable IT programs to increase productivity by 50% and streamline operations across multiple locations. Delivered 24/7 IT support to franchise owners and corporate teams, enhancing user satisfaction and system reliability. Planned and executed IT initiatives aligned with business objectives, increasing system utilization by 20% and driving efficiency gains of $100,000, while also training franchise IT teams and management to improve operational effectiveness and communication reliability.
Provided 24/7 IT support to hotel staff and guests at Rosewood Sand Hill, resolving an average of 150 support tickets per month while maintaining 99% system uptime. Managed and optimized the hotel’s network and website to strengthen its online presence and increase website traffic by 30%. Tested, debugged, and documented web applications to ensure seamless integration with existing systems. Improved user proficiency by 40% through targeted technical support and hands-on training for more than 100 end-users, developed comprehensive training manuals, and led training sessions on Saflok and Key Pro systems, increasing proficiency by 50% for security officers and 25% for staff. Additionally, supported the onboarding and training of 50 new users, driving higher system adoption and overall operational efficiency.
Application Proficiency
Skilled in leveraging industry-standard software and tools to streamline workflows and enhance productivity, with a strong ability to quickly adapt to new applications, ensuring efficient and accurate task execution.
