Hello, I'm Sheraz Khan
IT Manager, Cybersecurity Professional, and Digital Transformation Leader with 15+ years of experience managing enterprise IT infrastructure, cybersecurity operations, cloud environments, business applications, and automation initiatives. Expertise in Microsoft Azure, Microsoft 365, Entra ID, Intune, SharePoint, Power Platform, Dynamics 365, cybersecurity governance, Zero Trust architecture, identity and access management, compliance, and business process automation. Proven success leading multi-site technology operations, reducing operational costs, strengthening security posture, and delivering enterprise-scale digital transformation projects.
- (217) 904-2042
- [email protected]
- Paducah, KY, USA
- LinkedIn Profile
About Me
My Skills and Achievements
I help organizations unlock significant savings by identifying smarter, more efficient ways to operate. Through strategic planning and technology-driven solutions, I consistently reduce unnecessary costs without compromising quality or performance. The result is thousands of dollars saved every year.
In-Progress
MS in Cybersecurity
Northern Kentucky University
Completed
BS in Computer Science
San Francisco State University
Completed
AS in Computer Information Systems
Ashworth College
2025
Cisco Cybersecurity Certificate
2025
Microsoft Azure Identity & Governance Certificate
2010
Brand Ambassador Award
Rosewood Sand Hill
My Experience
15+ years of hands-on IT experience delivering scalable solutions, driving cost savings, and turning complex challenges into measurable business wins.
• Lead administration of Microsoft 365, Azure, SharePoint, Dynamics 365 Business Central, identity management, and enterprise communications platforms for Drake Enterprises, Drake Lighting, Drake Services, Drake Construction, and IoT USA.
• Design and develop business applications using Microsoft Power Apps, Power Automate, SharePoint, and custom integrations.
• Implement cybersecurity policies, governance frameworks, access controls, and compliance initiatives across the organization.
• Develop automation solutions that improve operational efficiency and reduce manual administrative effort across multiple departments.
• Manage, Train and Administer 7 corporate office and 3 field IT technicians.
• Build and maintain API integrations using Microsoft Graph, Postman, JSON, and custom workflow solutions.
• Administer network infrastructure, cloud-connected services, and enterprise technology systems for 145 users at the corporate office.
• Migrated the Vtiger CRM platform from hosted infrastructure to company-owned hosting with minimal business disruption.
• Designed and implemented a custom energy telemetry solution utilizing Shelly Pro 4PM devices, MQTT, mJS, ring-buffer aggregation, and persistent storage for real-time energy monitoring.
• Automated 100+ internal and customer-facing reporting processes in Dynamics 365 Business Central using AL and Power Automate.
• Automated ticket creation within customer Salesforce environments, eliminating manual entry and accelerating issue response.
• Developed 20+ real-time shipping notification workflows using HTML, CSS, JavaScript, JSON, Figma, and Canva to improve communication with customers and sales teams.
• Designed and developed the Drake Expense Management application using Power Apps, SharePoint, and Power Fx, helping identify fraudulent expenses and strengthen financial controls.
• Designed and launched the Drake Parts online sales platform utilizing PHP, SQL, HTML, CSS, and JavaScript.
• Developed the Rapid Response Coverage application using Azure Maps, GeoJSON, SharePoint, Power Apps, and Power Fx, enabling real-time technician tracking throughout North America.
• Maintained zero reported cybersecurity breaches through implementation of Zero Trust principles, DKIM, endpoint detection and response controls, and network security best practices.
• Managed enterprise technology operations including 30+ cloud systems, communication platforms, websites, and business applications for 300+ users.
• Designed and administered SharePoint environments while automating business processes and organizational workflows.
• Supported and integrated restaurant technology platforms including POS, loyalty, online ordering, and business intelligence systems.
• Led technology training programs, infrastructure planning initiatives, and operational improvement projects for 300+ users and 12 IT team members.
• Provided technical leadership and strategic support for 35 franchise owners and 17 corporate stakeholders.
• Designed and developed a centralized corporate intranet and enterprise document repository using WordPress, custom plugins, JavaScript, and CSS.
• Consolidated 11 Restaurant365 (CTUIT) SQL databases and resolved more than 1,100 database errors within seven days.
• Replaced the company’s managed service provider and assumed responsibility for all IT operations, reducing annual costs by approximately $80,000.
• Trained and supported 35 franchise owners and 41 restaurant teams across multiple locations.
• Developed and implemented cybersecurity policies, procedures, and Zero Trust security controls to improve organizational security posture.
• Managed multi-location IT operations supporting enterprise technology environments and business-critical systems for 300 locations.
• Supervised technical staff and provided leadership for operational and technology initiatives for 20 corporate and field IT team members.
• Developed 20+ custom business applications, intranet solutions, and SharePoint-based systems.
• Directed recruiting, onboarding, employee development, and performance management activities for 10 west-region IT team members.
• Implemented security standards, technology modernization initiatives, and compliance programs.
• Developed enterprise training programs covering technology systems, workplace safety, and operational compliance.
• Designed and developed a centralized knowledge base and document management platform supporting corporate operations and more than 300 locations.
• Designed and developed a centralized help desk and ticketing platform utilizing HTML, CSS, JavaScript, and SQL technologies.
• Trained and supported users across more than 300 restaurant locations nationwide.
• Developed and implemented cybersecurity awareness training programs to strengthen organizational security culture and reduce human-related risk.
• Provided enterprise technical support, systems administration, website management, and end-user support to 65 users.
• Developed and maintained 5 web applications and websites utilizing WordPress, HTML, and CSS.
• Assisted with technology deployment projects, infrastructure support, troubleshooting, and user training.
• Supported cybersecurity awareness initiatives and physical security technologies.
• Created technical documentation, user guides, and training materials for enterprise systems.
Application Proficiency
Skilled in leveraging industry-standard software and tools to streamline workflows and enhance productivity, with a strong ability to quickly adapt to new applications, ensuring efficient and accurate task execution.
