Work Experience

Years of Experience: 14+

Systems Administrator

Set up and manage Microsoft 365 services.
Build and maintain Azure infrastructure for the organization.
Administer 3CX Phone System.
Manage and administer Dynamics 365.
Utilize KQL to retrieve data from SharePoint.
Administer SharePoint using SharePoint Online Management Shell.
Administer and manage Ubiquiti systems.
Automate processes using Power Automate.
Streamline processes across various departments (Production, Accounting, Executive, Purchasing,

Marketing, Sales, and Monitoring) by building internal applications.

Build advanced applications using Power Apps.
Retrieve, test, and present data by creating APIs using Graph Explorer and Postman.
Design and implement applications and policies to safeguard the organization’s IT infrastructure.
Program with AL to manage and administer Business Central.
Conduct research on third-party applications and present the best available solutions to the executive team.
Perform penetration testing to identify cybersecurity vulnerabilities.
Manage third-party service providers and act as the main point of contact.

Web Design Manager

Web Design, Development and Maintenance using Magento, Wordpress, Nicepage Website Builder, TeleportHQ, HTML5, CSS3, PHP and JavaScript.
Marketing Essentials Design using Canva.
Advertisement Design using Canva.
Social Media Structuring and Social Media Account Maintenance.
Search Engine Optimization (SEO).
Training Remote Teams on Web Design and Marketing Fundamentals.
Managing Web Design Teams and Projects Remotely.
SharePoint Development.
Conducting Website Quality Assurance Checks.
Reliable Documentation Creation.
Creating Standardized Policies and Procedures.
Create, Design, Administer and Maintain SharePoint Sites, Document Libraries (both internal and external).
Manage Automation of SharePoint Sites and Applications through Power Automate (both internal and external).

IT Systems and Web Manager

Updating and Maintaining Native Grill and Wings Corporate Website, Franchise Support Website and Individual Location Websites.
Assisting Web Development Team with Plugins and WordPress Applications.
Assisting Web Development Team with Application Integrations and EDI (Electronic Data Interchange).
Troubleshooting Native Grill and Wings Website.
Domain and Subdomain Management (GoDaddy and Bluehost).
Developing, Programming, Troubleshooting and Maintenance of Native Intranet.
Developing, Programming, Troubleshooting and Maintenance of Native Knowledgebase.
Staging and Setting Up New Devices for the Organization.
Coach, Develop and Train Native IT Team.
Coach, Develop and Train Franchise Owners and Store Management Teams.
Create, Design, Administer and Maintain Native Grill and Wings SharePoint sites and Automate Workflows.
Troubleshoot and assist Franchise Owners with SharePoint sites, applications and document libraries.
SharePoint Access Control.
Programming, Troubleshooting and Maintenance of CTUIT (Compeat) Radar Application.
Programming, Troubleshooting and Maintenance of Aloha POS System.
Programming, Troubleshooting and Maintenance of Punchh Loyalty Application.
Programming, Troubleshooting and Maintenance of OLO (Online Ordering) Platform.
Programming, Troubleshooting and Maintenance of Aloha Command Center and Aloha Config Center.
Providing 24/7 Support to Franchise Owners, Store Management Teams and Corporate Departments.
Planning and Designing Future IT Projects.
Assisting with Report Creation in Mirus.
Assisting with Benchmark Studies in Buxton.
Monitoring Industry Analytics using Black Box Intelligence.
Troubleshooting and Maintaining Freshdesk.
Conduct Webinars and Training using Microsoft Teams, Zoom and Jitsi.
Design, Create, Develop and Implement both digital and classroom based training programs.
Design and Create training manuals.
Design and Create training policies and procedures to improve workforce performance.
Conducting/attending weekly meetings with CEO and Franchise Support Team to evaluate new team members and management performance.

IT Systems Manager

Oversee the daily operations of the IT team, including assigning tasks and managing workloads.
Lead the development and maintenance of the company's WordPress websites, ensuring that they are kept up to date and functioning smoothly.
Assist with the maintenance and updates of the company's intranet, including the creation of new content and the resolution of technical issues.
Collaborate with field teams to develop custom web applications that meet their needs and improve their efficiency.
Hire and recruit new IT systems specialists as needed, including conducting job interviews and making hiring decisions.
Monitor the performance of the IT systems team and provide ongoing feedback and support to help them grow and improve.
Stay up to date with industry trends and best practices, and implement new technologies and processes as appropriate.
Develop and implement policies and procedures for the IT systems team, including guidelines for security and compliance.
Work with other department heads to identify areas where the IT systems team can provide value and support.
Handle escalated technical issues and provide technical guidance and support to the IT systems team as needed.
Coach, Develop and Train TA MITs, GMITs and DMITs on store operations, policies, procedures.
Creating, Administering, Updating and Maintaining SharePoint sites, Workflows and Document Libraries for assigned locations.
Programming, Troubleshooting and Maintenance of CTUIT (Compeat) Radar Application.
Programming, Troubleshooting and Maintenance of Aloha POS System.
Troubleshoot operations and training related issues for store management and team members.
Setting up TalentReef for new management and associates.
Conducting webinars using Google Hangouts and Adobe Connect.
Providing trainer training to newly hired trainers.
Supervising Field Trainers.
Providing on-going training to store management both physically and digitally.
Design, Create, Develop and Implement both digital and classroom based training programs.
Conducting Workplace Harassment Prevention class (HAR703).
Conducting Workplace Safety class (RST117).
Conducting TA General Policies and Procedures class (RST103).
Conducting OSHA rules and regulations class (OST101).
Providing 24/7 operations and training related assistance to store teams, trainers and management.
Design and Create training manuals.
Design and Create training policies and procedures to improve workforce performance.
Setting up Oracle PeopleSoft for new store management.
Provide assistance to trainers with field training programs.
Conducting/attending weekly meetings with DMs to evaluate new team members and management performance.

IT Systems Specialist

Providing IT Support Services using GoTo Resolve and Google Remote Desktop.
Staging and Setting Up New Devices for the Organization.
Manage and maintain company websites using WordPress, HTML5, and CSS.
Assist with website maintenance, including troubleshooting and debugging issues.
Help maintain and update the company intranet.
Develop web applications for the front office and security departments to improve efficiency and productivity.
Stay up-to-date with the latest web development technologies and best practices.
Collaborate with cross-functional teams to gather requirements and design web solutions.
Test and debug web applications to ensure they are functioning correctly.
Write technical documentation to help other team members understand the web applications.
Work closely with the IT Manager to ensure web applications are integrated with other systems.
Provide technical support and training to end users as needed.
Coach, Develop and Train the security team on Company Policies and Procedures.
Conduct New Hire Orientation.
Designing, Writing and Compiling training manuals for Rosewood Security Department Policies and Software Applications.
Training new Security Officers in the use of hi-tech security equipment including but not limited to specialized radios.
Training new hires on CCTV Cameras.
Providing Effective Report Writing Training.
Created, designed and managed Rosewood Sand Hill Lost and Found system in PowerApps (SharePoint).
Created, designed and managed Rosewood Sand Hill Digital Telephone directory in PowerApps (SharePoint).
Created, designed and wrote training manuals for Saflok and Key Pro III.

Page updated

Google Sites

Report abuse